Platform Zero ("we", "us", "our") operates an end-to-end trading platform for the fresh produce industry, connecting growers, wholesalers, and buyers across Australia and internationally. Our head office is in Adelaide, South Australia. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
Contact details — name, business name, email address, phone number, and delivery or business address
Business information — ABN, trading names, product listings, pricing, order history, and delivery details
Financial information — bank account details for payments, invoices, payment history; identity verification (KYC) documents where required for ZeroPay
Account activity — orders placed, quotes, messages sent through the platform, and portal usage
Technical data — device type, browser, IP address, and pages visited
Photos and documents you upload — such as produce photos, invoices, and delivery confirmations
How we use your information
Set up and manage your Platform Zero account and portals
Match buyers with sellers and facilitate orders, deliveries, and payments
Process payments, generate invoices, and provide financing services such as ZeroPay and SupplyPay
Verify your identity where required by law
Send service updates, order notifications, and — with your consent — marketing communications
Improve our platform and produce aggregated market insights that never identify you personally
Comply with our legal obligations
Who we share it with
We do not sell your personal information. We only share it where necessary to run the platform — with trading partners, service providers (payment processors, cloud hosting, accounting integrations such as Xero), delivery partners, and legal or regulatory bodies where required by law.
Contact us
If you have questions about this policy or wish to access, correct, or delete your personal information, please contact Platform Zero at accounts@platformzero.trade.